Academic Partnership

FAQ

• How many users can I add to my account?

  You can add as many users as you need to lab account. 

• How much data can I store?

  There is no limit to the amount of data you can store in your account. You have unlimited cloud storage space you can use to add big data files to your records. 

  As an academic partner you receive 1,000 free credits per year. Experience proves that 1,000 credits meets the needs of most academic labs. 

• What if I need to store more data?

  You can purchase 100, 500, or 1,000 additional credits from within the application using a credit card. Alternatively, you can subscribe to one of our paying plans. 

• Is my lab eligible?

  As long as we can verify your affiliation with a university, you are eligible to join this program.

• Can I apply if I am a student?

  Yes, applications do not have to be submitted by faculty or group leaders. You can use GenoFAB to manage your individual project. 

• How long can my lab benefit from this offer?

  As long as your lab account remains active and it is not used for illegal activities. See our Terms and Conditions for details. 

• What kind of support is available to academic partners?

  You get access to the knowledge based, online training resources, and you can submit tech support requests by filling a form or sending an email.